Privacy Policy – Real Business Loans by Alphesda Interactive
1. Introduction
At Real Business Loans by Alphesda Interactive, we are dedicated to safeguarding your privacy, following the guidelines outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines our existing policies and practices regarding the collection and utilization of personal information.
2. What Information Do We Collect and How Do We Use It?
When assisting you with your financial needs, we may request personal information, which could include sensitive data, such as health information, and any information you choose to share about vulnerabilities. This information is used to provide advice and assistance with your credit requirements. We only share your information with companies you select to engage with and their representatives.
Additionally, we use your information to send requested product information and manage our ongoing relationship with you, including activities like invoicing and client surveys. These communications may occur via mail or electronically, unless you specify otherwise.
We may occasionally inform you about promotions, new services, special offers, events, or articles that we believe will interest you. Updates may be delivered via email or postal mail. If you prefer not to receive this information, please email or write to us.
Internally, we utilize your information to enhance our services and address any issues.
3. What If You Don’t Provide Certain Information to Us?
If you do not provide complete information, we may be unable to offer proper advice or assistance with your credit requirements.
4. How Do We Hold and Protect Your Information?
We strive to uphold the reliability, accuracy, completeness, and security of the personal information in our possession. We retain personal data only for as long as reasonably necessary for the intended purpose or to comply with applicable legal or ethical reporting and document retention obligations.
5. Will We Disclose the Information We Collect to Anyone?
We do not trade, sell, or rent your personal information to third parties.
In certain cases, we may need to share your information with our credit licensee for administrative and supervisory purposes, as well as with contractors providing services on our behalf (e.g., handling mailings). In the event of corporate transactions, such as sales, mergers, reorganizations, dissolutions, or similar events, we will endeavor to ensure the protection of your information by these entities.
We may also disclose your information if required by law or under other unusual circumstances permitted by the Privacy Act.
6. Disclosures to Overseas Recipients
Some recipients of your personal information may be located overseas. While it is impractical to list every country where such recipients may be situated, they may include the Philippines, India, and Nepal.
7. Direct Marketing Communications
Periodically, we may use your contact information to send you direct marketing communications, including relevant offers, updates, and newsletters related to our services. These communications may be delivered through mail or electronically. If you wish to no longer receive electronic communications, you can unsubscribe by notifying us.
The information obtained from you is utilized solely for the purposes outlined in this Consent, in accordance with Australia’s privacy and credit reporting laws, and is not disclosed to any other parties without your consent or as allowed or required by law.
8. How Can You Access, Update, or Modify the Information We Hold?
Upon receiving your written request, along with sufficient information for us to identify the data, we will disclose the personal information we have about you. We will also rectify, amend, or remove any inaccuracies in the data that we concur with.
To access or correct your personal information, please write to [Insert Name and Title of Privacy Officer and Contact/Email Address].
We do not charge for receiving access requests or complying with correction requests.
9. Your Consent
By seeking our assistance with your credit requirements, you consent to the collection and use of the information you have provided for the purposes described above.
10. Share Your Thoughts with Us
We value your questions and feedback regarding privacy. If you have concerns or complaints, please contact us by emailing support@realbusinessloans.au.
11. Complaints
Internal Dispute Resolution
If you have a complaint, please inform us via email, as we can only address issues we are aware of. You may also contact us via email at support@realbusinessloans.au, addressing your concerns in as much detail as possible.
While written communication is preferable, you can lodge your complaint via phone, in person, or online. Upon receiving your complaint, we will make every effort to promptly resolve it.